Privacy Policy

Privacy Policy

Last updated: April 2025 

Skate Services LTD T/A Lift-well ("Company," "we," "us," or "our") operates the website Lift-well.co.uk (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. What Information Do We Collect?

Personal Data

We collect personal information that you voluntarily provide to us when you use our Site to book an appointment or contact us. This information includes:

• Name
• Email address
• Phone number
• Message
• Machine Information
• Site information
• Candidate Information

Anonymous Data

We may also collect anonymous data to help us improve our services and user experience. This includes:

• Analytics data collected through tools like Microsoft Clarify, Google Search Console (GSC), and Google Analytics (GA).

2. How Do We Use Your Information?

We use the information we collect in the following ways:

• To process and manage your booking.
• To contact you regarding your appointment or any inquiries you make.
• To improve our website and services through analytics.

3. Consent

We obtain your consent for data collection and processing through:

• A consent banner for cookies when you visit our Site.
• Active input from you when you fill out forms and click send.

4. User Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request the correction of any inaccurate data.
• Request the deletion of your personal data.
• Restrict or object to the processing of your data.
• Receive your data in a portable format.

To exercise these rights, please contact us at info@lift-well.co.uk

5. Data Sharing

We share your personal data with third parties only when necessary for providing our services.

We also use analytics tools (HotJar, GSC, GA) to collect anonymous data for improving our services.

6. Data Security

We implement basic security measures to protect your personal data. This includes secure servers and encryption where applicable.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@lift-well.co.uk
• Phone: 01452 933930